Refund policy

Returns and refunds policy

Changed your mind? You have 30 days from the day you receive your order to return an item. Here's how it works.

1. Return period
You can return one or more items within 30 days of receiving them. This is longer than your 14-day legal cancellation period (see section 6).

2. Conditions
- The item has not been worn (other than trying it on), washed or damaged.
- The tags are still attached.
- The item is sent back in its original packaging, or in equivalent packaging that protects it.

If an item is returned worn or damaged, we may reduce the refund to reflect the loss in value.

3. How to return an item
Email us at info@hartleyyork.com with:
- your order number;
- the item(s) you'd like to return;
- the reason for your return (optional, but it helps us improve).

We'll reply within 24 to 48 hours with the return address and instructions. Please do not send your parcel back to the sender's address shown on the packaging, as this is not our returns address.

4. Return postage
Return postage is at your own cost. Our returns warehouse is located in Asia. We recommend using a tracked service and keeping your proof of postage.

5. Refunds
Once we have received and checked the item, we will refund you within 14 days at the latest, to the payment method you used for your order. We may hold back the refund until we have received the item or you have provided proof that you have sent it back, whichever is sooner.

6. Your legal right to cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To do so, let us know with a clear statement (for example by email to info@hartleyyork.com) or use the model form below. You then have a further 14 days to send the item back. Return postage is at your own cost.

Model cancellation form
(complete and return this form only if you wish to cancel your order)

To Hartley York, Driftweg 189 bus 103, 8450 Bredene, Belgium, info@hartleyyork.com:
I hereby give notice that I cancel my contract for the sale of the following goods:
- Ordered on / received on:
- Order number:
- Name:
- Address:
- Date:

7. Faulty items or mistakes on our part
Received an item that is faulty, damaged or not what you ordered? Contact us as soon as possible with a photo. In that case, we cover the return postage and offer you a replacement or a full refund. This does not affect your statutory rights under the Consumer Rights Act 2015.

8. Cancelling an order
As orders are prepared very quickly, an order can only be cancelled before it has been dispatched. Please contact us as soon as possible. If it is already on its way, you can return it after delivery using the process above.

Any questions? Email us at info@hartleyyork.com – we reply within 24 to 48 hours, 7 days a week.